Terms of Service

These Terms of Service (“Terms”) are a binding agreement between you and WorkConnect, Inc. (“WorkConnect,” “we,” “us,” “our”) and govern your use of the WorkConnect app, website, and related services (the “Service”). By creating an account or using the Service, you agree to these Terms and to our Privacy Policy. If you don’t agree, don’t use the Service. Please read Sections XII–XV carefully — they limit our liability and require most disputes to be resolved by individual arbitration.

I. What WorkConnect is

WorkConnect is a technology platform that helps Customers (people requesting local services) connect with independent Providers (independent businesses and contractors that offer services), including through our in-app AI chat assistant.

II. Eligibility

You must be at least 18 years old and located in the United States to use the Service. By using the Service, you represent that you meet these requirements and that the information you give us is accurate.

III. Your account

Your account is tied to your mobile phone number. That number is how we identify your account, and you sign in by entering a one-time verification code we text to it — there is no separate username or password. Because of this:

• You must use a phone number that you own and control, and you must keep access to it to keep access to your account.
• Anyone who can receive texts at your number may be able to access your account, so keep your device and number secure. You are responsible for all activity that happens under your account.
• If you get a new number, lose access to your number, or give it up, contact us at support@workconnectai.com right away — otherwise you may lose access to your account, and whoever is later assigned that number could gain access to it.
• You may not share your account, use anyone else’s number, or create an account for someone else.

Let us know promptly at support@workconnectai.com if you believe your account has been used without your permission.

IV. Provider vetting — what it is and isn’t

We may perform limited screening of Providers. This screening is basic and not a guarantee, endorsement, background check, or verification of any Provider’s identity, skills, licensing, insurance, or the quality or safety of their work. You rely on any Provider at your own risk and are responsible for using your own judgment before, during, and after a job.

V. Provider terms

If you use the Service as a Provider, you additionally agree that:

• You are an independent contractor — not a WorkConnect employee, partner, or agent — and nothing in these Terms creates an employment, partnership, or joint-venture relationship.
• You are solely responsible for the work, your workers, your tools and equipment, and for performing services safely, lawfully, and competently.
• You are responsible for obtaining and maintaining any licenses, permits, and insurance required for your services, and for all your own taxes (WorkConnect does not withhold taxes and may issue tax forms such as a 1099 where required).
• You will honor the prices, scheduling, and scope you agree to through the Service.

VI. Bookings & payments

• When you book, we authorize a hold on your payment method and capture payment when the job is complete, holding funds in escrow in between.
• Payments are processed by Stripe and/or Apple Pay. We never store your full card number.
• The total price you see is all-in — it includes a 15% WorkConnect service fee (explained in Section VII). The Provider receives their full quoted amount.

VII. The WorkConnect service fee

WorkConnect charges a flat 15% service fee. We believe in being completely upfront about it — here’s exactly how it works and what it pays for.

What the fee covers:

• The app and the AI assistant that helps you describe, scope, and schedule your job in plain language.
• Finding and matching you with a Provider — so you don’t have to call around, compare, or chase quotes yourself.
• Secure payment and escrow protection: your money is held safely and only released to the Provider once the job is done, so you’re not paying a stranger up front and hoping for the best.
• Payment processing costs, which WorkConnect absorbs — you are never charged extra card or processing fees on top of the price.
• Customer support and help facilitating a resolution if something goes wrong.

Why the fee is worth it:

• It replaces the time, guesswork, and risk of finding, vetting, and paying a stranger on your own.
• The Provider is still paid in full, so nothing about the fee lowers the quality or pay of the person doing your work.
• No ads and no subscription or membership fees — ever. The 15% service fee is the only way WorkConnect makes money. We don’t run advertising, we don’t sell your data, and you never pay a monthly charge — you only pay when you actually book a job.
• No markups beyond the transparent 15%, and no surprises at checkout — one honest price, every time.
• It’s what keeps WorkConnect running as a safe, reliable place to get work done — payments protected, support available, and the whole experience handled for you.

VIII. Cancellations, refunds & disputes

Cancellations and refunds are handled under the cancellation and escrow rules described in the app, including any applicable cancellation fee. If a Customer and Provider have a dispute about a job, WorkConnect may — but is not obligated to — help facilitate a resolution.

IX. Ratings

A rating a Customer gives a Provider is shared only with WorkConnect and that Provider and is used internally to maintain quality. Ratings are not shown publicly to other users.

X. Staying on the platform (non-circumvention)

WorkConnect earns its fee only when services are booked and paid through the platform. To protect that:

• No off-platform dealing. If you are introduced to or matched with another user through WorkConnect, you will not — for 12 months after that introduction — arrange, solicit, accept, or complete that service (or similar services) with that user outside the Service in any way that avoids WorkConnect’s service fee.
• No solicitation to leave. Providers may not push Customers to pay or communicate off-platform, and Customers may not ask Providers to.
• Contact information. Except when WorkConnect provides a Provider’s contact information to resolve a dispute (which is only for that purpose), you will not seek or use another user’s contact information to transact off-platform.
• Consequences. Violating this Section is a material breach. WorkConnect may suspend or permanently remove your account at any time. WorkConnect also reserves the right to recover any service fees it was denied and to pursue any other remedies available at law.

XI. Acceptable use

You agree not to:

• use the Service for anything illegal, fraudulent, harmful, or deceptive;
• harass, threaten, or abuse other users or WorkConnect staff;
• misrepresent yourself, your services, or your eligibility;
• interfere with, disrupt, scrape, reverse-engineer, or attempt to gain unauthorized access to the Service; or
• use the Service to send spam or to violate anyone’s rights.

XII. Disclaimers

The Service is provided “as is” and “as available,” without warranties of any kind, whether express or implied, including any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. WorkConnect does not warrant that any Provider’s work will be satisfactory, safe, lawful, or as described, or that the Service will be uninterrupted or error-free.

The AI chat assistant is powered by a third party (Anthropic) and can make mistakes. It does not provide professional, legal, financial, or safety advice — verify anything important before relying on it.

XIII. Limitation of liability

To the fullest extent permitted by law, WorkConnect will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any lost profits, lost data, personal injury, or property damage, arising out of or relating to the Service or any Provider’s work.

XIV. Assumption of risk & indemnification

You understand that arranging in-person services carries inherent risks, and you accept those risks. You agree to indemnify and hold harmless WorkConnect and its officers, employees, and agents from any claims, damages, losses, and expenses (including reasonable legal fees) arising from your use of the Service, your work (if you are a Provider), or your violation of these Terms or the law.

XV. Dispute resolution — arbitration & class-action waiver

Please read this Section carefully — it affects your legal rights, including how disputes with WorkConnect are resolved and your right to a court or jury trial.

• Talk to us first. Before starting arbitration, you agree to email us at support@workconnectai.com with a short description of the dispute and give us 60 days to try to resolve it informally.
• Binding arbitration. If we can’t resolve it, any dispute arising out of or relating to these Terms or the Service will be settled by final and binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, rather than in court. The arbitration takes place in the U.S. county where you live, or by phone/video, at your choice.
• Who decides what’s arbitrable. The arbitrator — not a court — decides all issues about the scope, enforceability, and interpretation of this arbitration agreement, including whether a dispute must be arbitrated.
• Jury-trial waiver. You and WorkConnect are each giving up the right to sue in court and to a trial before a judge or jury, except for the small-claims option below.
• Small-claims exception. Either of us may instead bring an individual claim in small-claims court if it qualifies.
• Class-action waiver. Disputes will be brought only in your individual capacity, and not as a plaintiff or class member in any class, collective, consolidated, or representative action. The arbitrator may not combine more than one person’s claims or preside over any class or representative proceeding.
• 30-day opt-out. You may opt out of this arbitration agreement by emailing support@workconnectai.com with your name and “Arbitration Opt-Out” within 30 days of first accepting these Terms. Opting out won’t affect any other part of these Terms.
• Confidentiality. The arbitration and its outcome are kept confidential, except as needed to enforce an award or as required by law.
• Governing law. The Federal Arbitration Act governs the interpretation and enforcement of this Section. These Terms are otherwise governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules.
• Survival & severability. This Section survives termination of your account. If the class-action waiver is found unenforceable as to a particular claim, that claim (and only that claim) proceeds in court; the rest of this Section stays in force.

XVI. Termination

You may stop using the Service and delete your account at any time (Profile → Delete account, or email us). WorkConnect may suspend or terminate your access at any time, with or without notice, if we believe you’ve violated these Terms or to protect the Service or its users. Sections that by their nature should survive termination (including Sections IV–XV) will survive.

XVII. Intellectual property

The Service, including its software, design, and content, belongs to WorkConnect and is protected by law. We grant you a limited, personal, non-transferable, revocable license to use the app for its intended purpose. You don’t acquire any ownership rights in the Service.

XVIII. Changes to these Terms

We may update these Terms from time to time. We’ll revise the “Last updated” date above and, where appropriate, notify you in the app. Your continued use of the Service after changes take effect means you accept the updated Terms.

XIX. General

Severability. If any part of these Terms is found to be unenforceable, that part will be limited or removed to the minimum extent necessary, and the rest of these Terms will remain in full force and effect.

Entire agreement & assignment. These Terms and our Privacy Policy are the entire agreement between you and WorkConnect regarding the Service and replace any prior agreements. Our failure to enforce any provision is not a waiver of it. You may not assign or transfer these Terms; we may assign them in connection with a merger, acquisition, or sale of assets.

XX. Contact

Questions about these Terms? Email support@workconnectai.com.